Frequently Asked Questions
How often do I need an eye exam?
Dr. Kennedy recommends yearly eye examinations to ensure your eyes are healthy and your prescription is still acceptable. Contact lens wearers must be examined every year.
My prescription hasn’t changed in years, why do I have to have a new exam for contacts every year?
Because contacts sit directly on your eye, they can impact your ocular health severely if not properly monitored and cared for. The state of Michigan requires a contact lens exam every year to prevent consumers from accidentally harming their eyes. Here is a good article for more explanation.
Do you treat eye emergencies or infections?
Absolutely!! Please call ahead and we will get you in as quickly as possible. Please be aware that your regular eye insurance may not include these types of office visits.
What’s the difference between an optometrist and ophthalmologist?
An ophthalmologist is a medical doctor (MD) who specializes in diseases of the eye and can perform surgeries. An optometrist (OD) focuses on vision correction with glasses and contact lenses.
Can I bring in my own prescription?
Of course! Please note that if there is any kind of error with the prescription, the prescribing doctor is responsible.
Can I bring in my own frame to have new lenses put in them?
Yes. It is important to understand that in the unlikely instance that damage occurs while the frame is in our possession, we cannot be held responsible. Also, many of the insurance companies require your actual frame to make new lenses, so you may need to be without your glasses for a length of time.
What if I need to cancel or reschedule my appointment?
We understand that you may need to cancel or reschedule an appointment occasionally. In such circumstances, please contact us no later than 24 hours before your scheduled appointment time. You may do so by calling 734-699-1010 or emailing info@perspectiveeyecare.com.
If you do not show up for your appointment, or cancel or reschedule within 24 hours of your appointment time, we will consider that a no-show. No-show appointments may be subject to a $25 fee. No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment. If the no-show fee might prevent you from receiving necessary care, please contact us.
We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the practice management's sole discretion.
IIf you have questions about our cancellation policy, or you’re experiencing an emergency, please call 734-699-1010 or email the practice manager at info@perspectiveeyecare.com.